IT Support Africa
IT Support Technicians. Rittotech Kenya solutions team of ICT expert are here to fix whatever headaches you’re having with your network, computer, phone, and tablet, smart TV, wi-fi or anything else tech related! Best of all, we come to you, covering the greater Nairobi region and other parts of Kenya. Our IT Support Technicians will sort out software and operating systems from Microsoft Windows Servers 2003, 2008, 2012 r2, 2016 and 2019. We do installation, configuration and domain setup for our clients leaving the organization running smoothly.
Our technicians are primarily responsible for helping meet the business needs of the clients’ by providing technical and administrative support for the company’s desktops, printers, laptop computers & other computer accessories. The IT Support Specialist works within a team environment.
Purchase, set up and deploy new desktop, printers, UPS, laptops & other computer devices.
• Update all machine images and critical software regularly.
• Work with Help Desk to resolve level 2 issues.
• Work with IT infrastructure to ensure desktop security at network level.
• Maintain laptop and desktop OS updates.
• Manage inbound technical calls and emails.
• Provide an accurate record of each call in ticket tracking software.
• Monitor open issues to ensure business expectations are met.