Office IT Support & Maintenance Services in Kenya
Office IT Support & Maintenance Services in Kenya. At Boardtac Solutions, we offer reliable office IT support and maintenance services in Kenya, tailored for businesses of all sizes. Our team specializes in computer and laptop repair for top brands like HP and Lenovo, handling everything from hardware failures and software issues to performance optimization. Whether it’s a cracked laptop screen, a failing motherboard, or slow performance, our expert technicians provide fast, effective solutions using genuine OEM parts and professional diagnostic tools.
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We also offer data recovery services to retrieve important files from damaged hard drives and SSDs, plus virus and malware removal to protect your devices from cyber threats. With on-site IT support, remote troubleshooting via TeamViewer, and loaner devices for urgent repairs, we minimize downtime so your business operations stay uninterrupted. Our quarterly maintenance plans include dust removal, BIOS updates, driver optimizations, and RAM or SSD upgrades to extend the life and efficiency of your devices.
Professional Network Installation & Configuration Services in Nairobi, Kenya
Looking for a reliable partner for network installation and setup in Nairobi, Kenya? At Boardtac Solutions, we specialize in complete IT and security infrastructure solutions, offering professional network configuration and support for VoIP telephone systems, printers, computer networks, CCTV cameras, biometric systems, and employee time attendance systems.
Whether you’re setting up a new office or upgrading your current system, our expert technicians handle everything from LAN/Wi-Fi installation, structured cabling, and router/switch configuration to integrating printers, computers, and telephony systems on a secure, high-speed network. We ensure seamless VoIP phone setup, with crystal-clear communication, efficient call routing, and scalable solutions for businesses of all sizes.
Secure your premises with professionally installed CCTV surveillance systems, biometric access control, and employee time attendance solutions. Boardtac Solutions offers customized installation, user training, and ongoing maintenance to ensure your systems remain effective and up-to-date. Our time attendance solutions help businesses in Nairobi streamline payroll, monitor employee hours, and improve workplace accountability.
From network setup and printer integration to CCTV and biometric maintenance, we provide complete support under one roof. With fast response times and affordable service packages, Boardtac Solutions is your trusted partner in Nairobi for dependable, efficient, and secure IT infrastructure setup.
VoIP Telephone Systems Supply, Installation & Support in Nairobi, Kenya
Looking for the best VoIP telephone systems in Nairobi, Kenya? At Boardtac Solutions, we specialize in the supply, installation, configuration, and support of VoIP phone systems for offices, SMEs, corporates, and institutions across Kenya. Whether you’re upgrading from traditional landlines or setting up a new office, we provide reliable and scalable VoIP solutions that boost communication efficiency and cut down on phone costs.
We supply top-quality VoIP office telephone systems, including Fanvil, Yealink, Grandstream, and other IP phone brands trusted worldwide. Our VoIP installation services in Nairobi cover everything from PBX configuration, SIP trunk setup, intercom integration, call routing, to network optimization for crystal-clear voice quality. Whether it’s a small business or a multi-branch enterprise, Boardtac customizes each system to match your exact needs.
Our VoIP support services include user training, firmware upgrades, troubleshooting call quality issues, and remote assistance to keep your communication lines always up and running. With Boardtac Solutions, you also get professional guidance on VoIP network infrastructure, including LAN setup, router configuration, and internet optimization to ensure seamless operations.
Why choose Boardtac Solutions for VoIP systems in Kenya?
✅ Reliable VoIP telephone supply in Nairobi
✅ Expert VoIP installation and setup
✅ Affordable VoIP support and maintenance services
✅ Compatible with existing network infrastructure
✅ Scalable solutions for growing businesses
✅ On-site and remote support available
✅ Integration with CRM, call center, and intercom systems
✅ VoIP for schools, hotels, offices, and gated communities
Firewall Supply & Installation in Kenya
Looking for reliable firewall supply and installation services in Kenya? At Boardtac Solutions, we specialize in providing advanced network firewall solutions for businesses, institutions, and organizations across Nairobi and other major towns in Kenya. We supply, configure, and install both hardware firewalls and software firewalls to protect your network from cyber threats, unauthorized access, malware, and data breaches.
Our team installs top firewall brands including Sophos XG, Fortinet FortiGate, Cisco ASA, Mikrotik, and Ubiquiti—designed to offer enterprise-level protection for offices, schools, banks, and corporate environments. Whether you need a next-generation firewall (NGFW), Unified Threat Management (UTM) solution, or a VPN-enabled firewall to secure remote users, Boardtac has you covered.
Why Choose Boardtac Solutions for Firewall Installation in Kenya?
✅ Expert firewall configuration and deployment
✅ Firewall installation for small businesses to large enterprises
✅ Firewall support and maintenance in Nairobi and beyond
✅ VPN setup for secure remote work connectivity
✅ Network segmentation and intrusion prevention systems (IPS)
✅ Firewall upgrades, firmware updates, and patch management
✅ 24/7 firewall monitoring and incident response support
Our firewall installations include full network assessment, security policy creation, and real-time monitoring setup to ensure your internal systems are fully protected. Whether you’re securing a single office or a multi-location enterprise, we tailor the firewall solution to match your unique business needs.
Printer Setup, Repairs & Maintenance in Nairobi
Smooth office operations depend on fully functional network printers and multifunction devices. Boardtac Solutions provides professional printer setup and troubleshooting services for HP, Canon, and Epson printers in Kenya. We handle everything from network configuration, IP setup, and user authentication to cloud printing integration using tools like Google Cloud Print and PaperCut. Our solutions help boost productivity with secure print release and follow-me printing systems.
We solve common issues like printer paper jams, connectivity drops, and print spooler errors, as well as maintain print quality by replacing toner, calibrating sensors, and cleaning print heads. For high-volume offices, we offer preventive maintenance kits and printer fleet management services, reducing unexpected breakdowns and unnecessary costs. To enhance security, we configure firmware updates, port control, print job encryption, and audit logs to meet regulatory standards and keep sensitive data protected.
Server Maintenance & Backup Solutions in Kenya
Boardtac Solutions delivers dependable server maintenance and backup services in Kenya to keep your business IT infrastructure secure and operational. Our services include Windows Server and Linux support, RAID monitoring, performance tuning, and hardware health checks. We proactively manage server environments with regular patch updates, Active Directory replication, DNS validation, and hot-swappable hardware replacements to prevent downtime.
To safeguard your data, we implement tailored data backup solutions using the 3-2-1 strategy: 3 copies of your data, 2 different storage types, and 1 off-site. Whether you’re using NAS, SAN, Veeam, or Acronis, our cloud and local backups ensure you’re protected from disasters and ransomware attacks. We also offer Disaster Recovery as a Service (DRaaS) for quick recovery during emergencies, with virtual machine replication, snapshot management, and regular fire drills to test backup integrity. For compliance, our solutions support GDPR, HIPAA, and data archiving tools like Barracuda and Mimecast.
General IT Support FAQs
1. What is IT support?
IT support involves troubleshooting, maintaining, and managing technology systems (hardware, software, networks) to ensure smooth business operations.
2. Why is IT support important for businesses in Kenya?
It minimizes downtime, enhances security, improves efficiency, and ensures compliance with tech standards.
3. What are the common IT support services in Kenya?
- Hardware/software troubleshooting
- Network setup & maintenance
- Cybersecurity solutions
- Cloud services & data backup
- IT consulting
4. How much does IT support cost in Kenya?
Costs vary based on services (Ksh 5,000–100,000+ monthly for managed IT support).
5. What is remote IT support?
IT technicians fix issues remotely via tools like TeamViewer, AnyDesk, or RDP.
6. Do Kenyan businesses need 24/7 IT support?
Yes, especially for e-commerce, hospitals, and call centers that operate round-the-clock.
7. What is the difference between break-fix and managed IT support?
- Break-fix: Pay per repair (reactive).
- Managed IT: Proactive monitoring & fixed monthly fee.
8. How do I choose the best IT support company in Kenya?
Check experience, certifications, customer reviews, and service range.
9. Can IT support help with data recovery?
Yes, experts can recover lost files from corrupted drives or backups.
10. What is an IT audit, and why is it necessary?
An IT audit assesses system security, efficiency, and compliance (e.g., GDPR, Kenyan data laws).
🔹 Computer Systems Support FAQs
11. What does computer systems support include?
- Installing/upgrading OS (Windows, Linux, macOS)
- Hardware repairs (RAM, HDD, motherboard)
- Software installation & licensing
- Driver updates & system optimization
12. Why is my computer running slow?
Possible causes: Low RAM, malware, fragmented HDD, or too many background apps.
13. How often should I update my computer’s OS?
Install updates as soon as they’re released for security & performance.
14. What’s the difference between SSD and HDD?
- SSD: Faster, more durable, but expensive.
- HDD: Slower, cheaper, higher storage capacity.
15. How can I protect my computer from viruses in Kenya?
- Use antivirus (e.g., Kaspersky, Bitdefender).
- Avoid suspicious email attachments.
- Regularly update software.
16. What should I do if my laptop overheats?
Clean fans, use a cooling pad, avoid blocking vents.
17. How do I back up my data in Kenya?
Use cloud storage (Google Drive, OneDrive) or external hard drives.
18. Can I upgrade my laptop’s RAM?
Yes, if the motherboard supports it (check manufacturer specs).
19. What is BIOS, and when should I update it?
BIOS is firmware that initializes hardware. Update only if necessary (security patches/hardware compatibility).
20. Why does my PC keep crashing?
Possible causes: Faulty RAM, overheating, corrupt OS, or driver issues.
VoIP & Telephony Support FAQs21. What is VoIP?
Voice over Internet Protocol (VoIP) allows calls over the internet (e.g., Zoom, Microsoft Teams).
22. How does VoIP work in Kenya?
It converts voice into digital signals transmitted via broadband.
23. What are the benefits of VoIP for Kenyan businesses?
- Lower call costs
- Supports video conferencing
- Scalable & flexible
24. What internet speed is needed for VoIP?
At least 100 Kbps per call for clear voice quality.
25. Can I use VoIP on my mobile phone?
Yes, via apps like WhatsApp, Skype, or Zoom.
26. What’s the difference between VoIP and traditional landlines?
- VoIP: Internet-based, cheaper, feature-rich.
- Landline: Uses copper wires, limited features.
27. Is VoIP legal in Kenya?
Yes, regulated by the Communications Authority of Kenya (CAK).
28. What is a PBX system?
Private Branch Exchange (PBX) manages internal business calls (e.g., extensions).
29. How much does VoIP cost in Kenya?
From Ksh 1,500/month per user (depends on provider).
30. Can VoIP work without electricity?
Only if you have a UPS/inverter backup.
Network Support & Cybersecurity FAQs
31. What is network support?
Setting up, securing, and troubleshooting LAN/Wi-Fi networks.
32. How do I secure my office Wi-Fi in Kenya?
- Use WPA3 encryption
- Hide SSID
- Enable MAC filtering
33. What’s the difference between LAN and WAN?
- LAN: Local network (office/home).
- WAN: Wide network (internet).
34. Why is my internet slow in Kenya?
- ISP throttling
- Too many connected devices
- Router issues
35. What is a firewall, and do I need one?
A firewall blocks unauthorized access—essential for cybersecurity.
36. How often should I change my Wi-Fi password?
Every 3–6 months for security.
37. What is phishing, and how can I avoid it?
Scams via fake emails/links—don’t click suspicious links.
38. What’s the best antivirus for Kenyan businesses?
- Kaspersky
- Bitdefender
- Norton
39. Can a VPN improve security in Kenya?
Yes, it encrypts internet traffic (useful for remote work).
40. What is ransomware, and how can I prevent it?
Malware that encrypts files—backup data & avoid unknown downloads.
Additional IT Support FAQs (Kenya-Specific)
41. How do I register a .ke domain?
Via KENIC-accredited registrars (e.g., Kenya Web Experts).
42. What is Kenya’s Data Protection Act?
Regulates how businesses handle personal data (similar to GDPR).
43. Which ISPs are best for businesses in Kenya?
- Safaricom Business
- Liquid Telecom
- Zuku Fiber
44. How can I reduce IT costs for my SME?
- Use cloud services
- Outsource IT support
- Buy refurbished hardware
45. What is cloud computing, and is it popular in Kenya?
Yes! Businesses use AWS, Azure, and Google Cloud for scalability.
46. How do I report cybercrime in Kenya?
Contact the National KE-CIRT/CC (Cyber Security Centre).
47. What’s the future of IT in Kenya?
Growth in AI, fintech, IoT, and cybersecurity.
48. Can IT support help with POS systems?
Yes, including installation, troubleshooting, and software updates.
49. What is a UPS, and why do I need one?
Uninterruptible Power Supply—protects devices from power surges.
50. How do I choose between Mac and Windows for my business?
- Windows: Cheaper, more software options.
- Mac: Better for design/creative work.
