On-Premise or Cloud PBX & Office Telephone System Installation in Kenya – Boardtac Solutions

PBX & Office Telephone System Installation in Kenya. Boardtac Solutions is Kenya’s leading provider of Office Telephone System Installation, offering On-Premise PBX and Cloud PBX solutions tailored for businesses of all sizes. Whether you need a traditional on-site IP PBX system or a hosted VoIP solution, we deliver end-to-end installation, management, and maintenance with unmatched after-sales support. Our digital PBX systems ensure unified communications, integrating voice, video, and messaging into a single, efficient platform.

Choosing between On-Premise and Cloud PBX depends on your business needs. An On-Premise PBX gives you full control over your IP telephony system, hosted on your own servers (VMware or Hyper-V compatible). This is ideal for businesses with existing IT infrastructure seeking enhanced security and customization. On the other hand, a Cloud PBX (hosted VoIP) eliminates hardware costs, offering scalability, remote accessibility, and automatic updates—perfect for businesses looking for a cost-effective, maintenance-free solution.\

With Boardtac’s IP Office Telephone System, you get feature-rich telephony that boosts productivity. Enjoy voicemail-to-email, auto-attendant, call forwarding, and mobile apps (Android & iOS) to stay connected anywhere. Our Unified Communications (UC) platform ensures seamless collaboration across remote offices, mobile workers, and branch locations, making internal calls free and reducing international call costs. Plus, our low monthly cost plans include full equipment supply, installation, and ongoing support, ensuring your business stays connected without hassle.

Why Choose Our IP Office Telephone System Supply and Installation?

1. Scalable & Flexible Communication Solutions

Our IP PBX systems are built for growth, whether you’re a small business or a large enterprise. With On-Premise PBX, you can expand your system as needed, adding new extensions, SIP trunks, or VoIP phones effortlessly. For businesses preferring Cloud PBX, our hosted VoIP solutions offer instant scalability—simply add users without investing in additional hardware.

Flexibility is key in modern business communication. Our IP telephony systems allow employees to make and receive calls from anywhere using desk phones, softphones, or mobile apps. This remote work-friendly setup ensures uninterrupted productivity, whether your team is in the office, at home, or traveling. Plus, with multi-site connectivity, you can link branch offices under one centralized phone system, streamlining operations. https://www.fanvil.com/

Read more: PBX & Office Telephone System Installation in Kenya

Security and reliability are at the core of our solutions. On-Premise PBX gives you full data control, while Cloud PBX leverages enterprise-grade encryption and redundant data centers. Whether you choose hosted or on-site, our digital PBX systems ensure crystal-clear call quality, minimal downtime, and 24/7 monitoring—so your business never misses a call.

2. Cost-Effective IP Telephony – Slash Your Phone Bills by Up to 80%

Traditional phone systems come with high call rates, maintenance costs, and limited features. Switching to VoIP telephony with Boardtac Solutions can reduce your phone bills by up to 80%. Since IP telephony uses the internet, local and international calls become significantly cheaper, and inter-office calls are completely free.

Beyond call savings, our IP PBX systems eliminate the need for expensive hardware upgrades. With Cloud PBX, there’s no upfront investment in servers or PBX appliances—just a low monthly fee covering hosting, updates, and support. Even with On-Premise PBX, our energy-efficient VoIP phones and virtualized server setups keep operational costs low.

Additional cost-saving features include auto-attendant menus (reducing receptionist costs), voicemail-to-email (saving time), and mobile integration (cutting company mobile bills). Whether you choose hosted or on-site, our Office Telephone System Installation in Kenya ensures maximum ROI while future-proofing your communication infrastructure.

3. Unified Communications for Enhanced Productivity

A Unified Communications (UC) system integrates voice, video, instant messaging, and conferencing into one platform. Our IP PBX solutions provide seamless collaboration tools, such as call forwarding, call recording, and video meetings, ensuring teams stay connected in real time.

With mobile apps for Android & iOS, employees can answer office extensions on their smartphones, transfer calls, and access voicemail and call logs remotely. This work-from-anywhere flexibility boosts efficiency while reducing reliance on expensive mobile plans.

For businesses with multiple locations, our digital PBX systems enable free inter-office calls and centralized management. Features like auto-attendant (IVR), call queues, and CRM integrations streamline customer interactions, improving response times and satisfaction. Whether you opt for Cloud PBX or On-Premise, our UC solutions ensure smarter, faster, and more efficient communication.

Get Started with Kenya’s Leading PBX Provider Today!

Upgrade to a modern, reliable, and cost-effective Office Telephone System with Boardtac Solutions. Whether you need On-Premise PBX, Cloud PBX, or Hybrid VoIP solutions, we provide customized installations, 24/7 support, and unbeatable after-sales service.

General VoIP & IP Telephony FAQs

1. What is VoIP?
   VoIP (Voice over Internet Protocol) is a technology that allows voice calls over the internet instead of traditional phone lines.
2. What is an IP Telephone System?
   An IP Telephone System uses internet protocol to transmit voice and data, offering advanced features like video calls and messaging.
3. How does VoIP work in Kenya?
   VoIP converts voice into digital signals transmitted over the internet, allowing cheap local and international calls.
4. Is VoIP legal in Kenya?
   Yes, VoIP is legal, but service providers must comply with CAK (Communications Authority of Kenya) regulations.
5. What are the benefits of VoIP over traditional phones?
   Lower costs, scalability, advanced features (call forwarding, voicemail-to-email), and remote working capabilities.
6. Can I keep my existing phone number with VoIP?
   Yes, most providers support number porting (Ported DDI).
7. What internet speed is needed for VoIP?
   A minimum of 100 Kbps per call is recommended for clear voice quality.
8. Does VoIP work during power outages?
   Only if you have a backup power source (UPS, generator) for your router and IP phones.
9. Can VoIP be used on mobile phones?
   Yes, via VoIP apps (Android/iOS) like Zoiper or provider-specific apps.
10. Is VoIP secure?
    Yes, with encryption (TLS/SRTP) and firewall protection.

PBX System FAQs (On-Premise & Cloud)

11. What is a PBX system?
    A Private Branch Exchange (PBX) is a business phone system that manages internal and external calls.
12. What is the difference between On-Premise PBX and Cloud PBX?
    On-Premise PBX is hosted locally on your servers, while Cloud PBX is hosted remotely by a provider.
13. Which is better: On-Premise or Cloud PBX?
    On-Premise offers more control; Cloud PBX is cheaper and easier to maintain.
14. Can I switch from On-Premise to Cloud PBX later?
    Yes, many providers offer migration services.
15. What is an IP PBX?
    An IP PBX is a VoIP-based phone system that routes calls over the internet.
16. How much does a PBX system cost in Kenya?
    Costs vary—On-Premise starts at Ksh 50,000+, Cloud PBX at Ksh 5,000/month.
17. Do I need a server for an On-Premise PBX?
    Yes, it can run on a physical server or virtual machine (VMware/Hyper-V).
18. Can PBX integrate with CRM software?
    Yes, many systems (e.g., 3CX) integrate with Salesforce, HubSpot, etc.
19. What is a Hosted PBX?
    A Cloud-based PBX managed by a service provider (no on-site hardware).
20. How reliable is a Cloud PBX?
    Very reliable, with uptime guarantees (99.9% SLA) from providers.

Office Telephone System Installation FAQs

21. How long does PBX installation take?
    Typically 1-3 days, depending on system complexity.
22. Do you provide IP phones with installation?
    Yes, we supply and configure IP phones (Yealink, Grandstream, etc.).
23. Can I use analog phones with VoIP?
    Yes, with an Analog Telephone Adapter (ATA).
24. What is Unified Communications (UC)?
    UC integrates voice, video, messaging, and file sharing into one system.
25. Do you offer maintenance after installation?
    Yes, we provide ongoing support, updates, and troubleshooting.
26. Can I have multiple branches on one PBX?
    Yes, with SIP trunking or a multi-site PBX setup.
27. What is SIP Trunking?
    SIP Trunking connects your PBX to the PSTN via the internet.
28. How many extensions can a PBX support?
    From 10 to 1,000+, depending on the system.
29. Can I record calls with a PBX?
    Yes, most systems offer call recording.
30. What is an Auto-Attendant (IVR)?
    An automated phone menu that routes calls (e.g., “Press 1 for Sales”).

Cost & Savings FAQs

31. How much can I save with VoIP?
    Up to 80% on call costs compared to traditional lines.
32. Are international calls cheaper with VoIP?
    Yes, rates are significantly lower (e.g., Ksh 5/min to the USA).
33. Do I pay for inter-office calls?
    No, calls between extensions are free.
34. Are there hidden fees with VoIP?
    Reputable providers offer transparent pricing (check for setup, monthly, and call rates).
35. Can I reduce mobile costs with VoIP?
    Yes, using VoIP apps cuts mobile call expenses.
36. Is VoIP cheaper than landlines in Kenya?
    Yes, no line rental fees and lower call rates.
37. What is the cost of VoIP phones in Kenya?
    Between Ksh 5,000 – Ksh 20,000 per handset.
38. Do I need a special internet plan for VoIP?
    No, but a stable connection (5 Mbps+) is recommended.
39. Is there a free VoIP solution?
    Some open-source PBX systems (e.g., FreePBX) are free, but require technical expertise.
40. Can I get a free trial for Cloud PBX?
    Many providers offer 7-30 day trials.

Technical & Setup FAQs

41. What equipment is needed for VoIP?
    IP phones, router, SIP trunks, and optionally a PBX server.
42. Can I use WiFi for VoIP?
    Yes, but wired Ethernet is more stable.
43. What is QoS (Quality of Service)?
    A router setting that prioritizes VoIP traffic for better call quality.
44. How do I fix VoIP call drops?
    Check internet stability, enable QoS, or upgrade bandwidth.
45. Can VoIP work with Safaricom, Airtel, or Faiba?
    Yes, as long as the internet connection is stable.
46. What is a VoIP Gateway?
    A device that connects traditional phones to VoIP networks.
47. Do I need a static IP for VoIP?
    Not always, but it helps with reliability.
48. Can I set up VoIP myself?
    Possible with basic systems, but professional installation is recommended.
49. What is a Softphone?
    A software-based phone (e.g., Zoiper, 3CX App) for computers/mobiles.
50. How do I backup my PBX settings?
    Most systems allow automatic cloud or local backups.

Features & Functionality FAQs

51. Can I forward calls to mobile phones?
    Yes, via call forwarding or “Find Me/Follow Me” features.
52. What is Call Queuing?
    A feature that places callers on hold in sequence (e.g., for support teams).
53. Does VoIP support video conferencing?
    Yes, systems like 3CX and Zoom integrate video calls.
54. Can I block unwanted calls on VoIP?
    Yes, via blacklisting or call filtering.
55. What is Voicemail-to-Email?
    Voicemails are sent as audio files to your email.
56. Can I use VoIP for faxing?
    Yes, with eFax or VoIP-compatible fax machines.
57. Does VoIP support call analytics?
    Yes, advanced systems provide call logs, duration, and performance reports.
58. What is a DID (Direct Inward Dialing)?
    A virtual number that routes directly to an extension.
59. Can I have a toll-free number with VoIP?
    Yes, providers offer Kenya toll-free numbers (e.g., 0800).
60. Does VoIP work with WhatsApp Business?
    Some UC systems integrate WhatsApp for omnichannel support.

Security & Reliability FAQs

61. Is VoIP prone to hacking?
    Secure systems with encryption (TLS/SRTP) minimize risks.
62. Can VoIP calls be intercepted?
    Encrypted VoIP calls are difficult to intercept.
63. What is a Firewall for VoIP?
    A security system that blocks unauthorized access to VoIP traffic.
64. Does VoIP work during internet downtime?
    No, unless you have a backup internet connection.
65. Can I restrict international calls on VoIP?
    Yes, via PBX call barring settings.
66. What is Two-Factor Authentication (2FA) for VoIP?
    An extra login security step for admin portals.
67. Are VoIP calls monitored by CAK?
    Only for compliance with legal interception laws.
68. Can I use VPN with VoIP?
    Yes, for added security (may slightly reduce call quality).
69. How do I prevent VoIP spam?
    Use SIP firewall rules or anti-spam filters.
70. What happens if my VoIP provider shuts down?
    Choose reputable providers (like Boardtac Solutions) with long-term stability.