Managed CCTV Services

Managed CCTV Services for Businesses

Professional managed CCTV services for businesses that need reliable monitoring, centralized CCTV management, remote support, system health monitoring, troubleshooting, maintenance, and ongoing CCTV support across multiple locations.

Our managed CCTV service is designed for businesses that already have CCTV systems in place and need ongoing technical support, centralized management, remote monitoring, maintenance, troubleshooting, and better visibility across their locations.

Whether you operate one site, multiple branches, or CCTV systems across different countries, Boardtac Solutions can help bring your CCTV environment under a more structured management approach.

What Is Included?

Our managed CCTV service can include:

CCTV System Management.
Management and support of supported CCTV cameras, DVRs, NVRs, recording systems, displays, storage, and related CCTV equipment.

Centralized CCTV Monitoring.
Bring supported CCTV systems from different locations into a centralized management environment, allowing authorized users to monitor selected sites from one place.

Remote CCTV Monitoring and Support.
Remote support for CCTV systems where network connectivity, equipment, permissions, and system configuration allow remote access.

CCTV Health Monitoring.
Monitor supported CCTV equipment and system status to help identify issues such as cameras going offline, recording problems, recorder connectivity issues, and other system faults.

CCTV Fault Management.
Identify, document, troubleshoot, and follow up on CCTV faults from initial reporting through to resolution.

CCTV Maintenance.
Ongoing support and maintenance to help keep CCTV systems operational and reduce avoidable downtime.

Network and Connectivity Support.
Troubleshooting of CCTV-related network and connectivity problems that affect cameras, DVRs, NVRs, remote access, or centralized monitoring.

Footage Retrieval Support.
Assistance with locating and retrieving recorded CCTV footage where authorized users have the required permissions and network access.

Multi-Site CCTV Management.
Manage CCTV environments across branches, offices, warehouses, stores, construction sites, properties, and other locations.

Multi-Country CCTV Management.
Support businesses that operate CCTV systems across different countries and need centralized visibility and management from a headquarters or central location.

Who Is This Service For?

Managed CCTV Services are suitable for:

• Logistics and transport companies.
• Banks and financial institutions.
• Construction companies.
• Property management companies.
• Retail chains and supermarkets.
• Warehouses and distribution centres.
• Manufacturing and industrial companies.
• Hotels and hospitality businesses.
• Schools and universities.
• Healthcare facilities.
• Fuel stations and energy businesses.
• Corporate organizations with multiple offices.
• Security companies and security operations centres.
• Government and public-sector organizations.
• Businesses with CCTV systems across multiple countries.

Can You Manage Existing CCTV Systems?

Yes.

Businesses do not necessarily need to replace their existing CCTV infrastructure to benefit from managed CCTV services.

Boardtac Solutions can assess the existing CCTV environment and determine what can be integrated into a centralized management and support model.

Where supported, existing CCTV equipment can continue to be used while the business improves monitoring, maintenance, fault management, and centralized visibility.

Centralized CCTV for Multiple Locations

Businesses with several branches often face a common problem. Each location may have its own cameras, recorder, network connection, storage, and local CCTV issues.

A managed CCTV approach can provide a more organized way to manage these locations.

Instead of treating every CCTV system as a completely separate installation, supported locations can be connected to a centralized management environment.

This can make it easier for authorized personnel to:

• View selected CCTV locations remotely.
• Monitor CCTV system status.
• Identify reported or detected faults.
• Support local teams.
• Retrieve footage when authorized.
• Track recurring CCTV problems.
• Coordinate maintenance and repairs.
• Maintain better visibility of CCTV across the organization.

International CCTV Management

Boardtac Solutions can also support businesses that operate CCTV systems across multiple countries.

For example, a company may have CCTV sites in Kenya, Tanzania, the United Arab Emirates, Spain, and Georgia while its central management team operates from headquarters in Georgia.

A suitable centralized CCTV environment can allow supported sites to be brought into a common management platform, subject to network connectivity, equipment compatibility, security controls, permissions, and other technical requirements.

This gives international organizations a more consistent approach to CCTV monitoring and support.

CCTV Health Monitoring

CCTV systems can develop problems without the business immediately knowing about them.

A camera may go offline. A recorder may stop communicating. Recording may be affected. A network connection may become unavailable.

Where the equipment and platform support health monitoring, managed CCTV services can help provide earlier visibility of these problems.

The objective is to move from simply responding after someone notices that CCTV has failed to identifying issues as early as possible.

CCTV Fault and Incident Management

CCTV problems should not disappear into phone calls, WhatsApp messages, or informal reports.

Boardtac Solutions can use structured fault and incident management to document CCTV issues, track their progress, and maintain a record of actions taken.

Typical issues can include:

• Camera offline.
• DVR or NVR offline.
• Camera not recording.
• Poor or missing video.
• Storage or hard-drive problems.
• Power-related CCTV faults.
• Network connectivity problems.
• Remote viewing problems.
• Display or monitor problems.
• CCTV equipment failure.

This approach gives businesses better visibility into recurring problems, response times, maintenance requirements, and equipment failures.

Support for Hikvision CCTV

Boardtac Solutions has experience working with Hikvision-based CCTV environments and centralized CCTV management.

Where appropriate, existing Hikvision infrastructure can be incorporated into a managed CCTV approach rather than replacing equipment unnecessarily.

The actual integration options depend on the CCTV models, firmware, platform compatibility, network environment, licensing, and configuration.

Flexible Service Approach

Every CCTV environment is different.

For that reason, Boardtac Solutions provides managed CCTV services based on the customer’s environment and requirements.

The service can be structured around:

• CCTV monitoring.
• CCTV health checks.
• Remote technical support.
• CCTV maintenance.
• Network troubleshooting.
• Fault management.
• Footage retrieval support.
• User and access management.
• Preventive maintenance.
• Equipment replacement coordination.
• Reporting and incident tracking.
• Multi-site CCTV management.
• International CCTV management.

Why Choose Managed CCTV Services?

Managed CCTV services can help businesses improve the way they operate and maintain their surveillance systems.

Key benefits include:

Centralized visibility.
Manage supported CCTV locations from a more centralized environment.

Faster fault awareness.
Identify supported system issues earlier instead of relying entirely on users to report them.

Reduced operational burden.
Give internal teams a structured channel for CCTV support and troubleshooting.

Better accountability.
Track CCTV incidents, maintenance activities, and resolutions.

Improved maintenance.
Move toward proactive CCTV maintenance instead of waiting for repeated failures.

Scalable management.
Support CCTV environments that grow as the business adds branches, sites, or countries.

Better use of existing infrastructure.
Where technically suitable, existing CCTV equipment can remain in use instead of being replaced unnecessarily.

How the Service Works

1. CCTV Assessment

Boardtac Solutions reviews the existing CCTV environment, including equipment, locations, connectivity, recording systems, and known problems.

2. System Stabilization

Existing faults and connectivity issues can be identified and addressed before central management is introduced.

3. Centralized Integration

Supported CCTV locations are progressively integrated into the appropriate centralized management environment.

4. Managed Support

Boardtac Solutions provides ongoing monitoring, troubleshooting, maintenance, incident management, and technical support based on the agreed service scope.

5. Reporting and Continuous Improvement

CCTV faults, maintenance activities, recurring problems, and service issues can be tracked to help the organization make better decisions about its CCTV infrastructure.

Important Service Information

Managed CCTV Services are provided based on the customer’s existing CCTV infrastructure and requirements.

Not every CCTV camera, recorder, network, or platform can be connected to every centralized management system. Compatibility, connectivity, equipment condition, permissions, licensing, and configuration requirements must be assessed before implementation.

Real-time or near-real-time CCTV health alerts depend on the equipment, management platform, network connectivity, configuration, and supported monitoring capabilities.

Request Managed CCTV Services

Boardtac Solutions can help your organization assess, centralize, monitor, maintain, and manage its CCTV environment.

Service: Managed CCTV Services.
Coverage: Kenya and Internationally.
Suitable for: Single-site, multi-site, and multi-country organizations.
Pricing: Custom quotation based on CCTV infrastructure, number of locations, number of cameras, support requirements, connectivity, monitoring requirements, and service scope.

Contact Boardtac Solutions today to discuss your CCTV management requirements.

Phone: 011-367-0045.
Email: support@boardtac.co.ke.
Website: https://boardtac.co.ke/.
Contact Us: https://boardtac.co.ke/contact-us/.