Professional Video Conferencing Services in Nairobi and Kenya
A video conferencing room should make meetings easier, not become another problem to troubleshoot every time a meeting starts.
Boardtac Solutions provides video conferencing troubleshooting, installation, integration and support services for businesses, organisations and institutions in Nairobi and across Kenya.
We work with existing conference-room systems as well as new meeting-room installations.
If your camera is not detected, video keeps freezing, participants cannot hear people at the far end of the table, the room has echo, the wrong camera keeps appearing in Microsoft Teams or Zoom, or your conference system simply does not perform as expected, we can assess the setup and identify the likely cause.
What video conferencing problems can we help with?
Our troubleshooting and support service can address problems such as:
- Conference camera not detected.
- Camera disconnecting during meetings.
- Blurry or poor-quality conference video.
- Video freezing while audio continues.
- Video and audio delays.
- Microsoft Teams selecting the wrong camera.
- Zoom selecting the wrong camera or microphone.
- USB camera connection problems.
- Conference cameras working on one computer but not another.
- Microphones not covering the entire boardroom.
- Participants at the far end of the table being difficult to hear.
- Echo and feedback in meeting rooms.
- Poor speaker coverage.
- PTZ cameras not tracking speakers correctly.
- Poor camera positioning and framing.
- Dark or poorly lit conference rooms.
- Firmware and software compatibility problems.
- Conference equipment integration problems.
- Display, camera, microphone and speaker configuration issues.
- Network problems affecting video conferencing.
- Poorly installed or difficult-to-maintain cabling.
We troubleshoot the complete system
A conference camera is only one part of a professional meeting room.
The system may include:
Camera → USB/network connection → computer or room appliance → Teams/Zoom → network → display → microphones → speakers → room environment.
A problem anywhere in this chain can affect the meeting.
For this reason, Boardtac Solutions does not automatically recommend replacing the camera when a meeting room develops a problem.
We first look at the complete setup and determine where the problem is coming from.
Our video conferencing service can include
Conference Camera Troubleshooting
We check camera connections, device detection, configuration, software access, drivers, firmware and other factors that can prevent the camera from working correctly.
Microsoft Teams and Zoom Setup
We can help configure the intended camera, microphone and speaker devices so that the correct equipment is used during meetings.
Conference Audio Troubleshooting
If participants cannot hear one another clearly, we assess microphone coverage, speaker placement, audio configuration and room conditions.
Echo Troubleshooting
We investigate common causes of echo, including multiple active microphones, incorrect speaker configuration, device conflicts and room acoustics.
PTZ Camera Setup
For rooms using PTZ cameras, we can assess camera positioning, presets, tracking configuration and coverage to ensure the camera is suitable for the room.
Network Assessment
Video conferencing depends on reliable connectivity.
Where video freezes, delays or quality drops occur, the network should be considered as part of the troubleshooting process.
USB and Connectivity Troubleshooting
USB cables, hubs, adapters, connection lengths and equipment placement can all affect conference-room reliability.
Room and Camera Positioning
A technically capable camera can still produce poor results when positioned incorrectly.
We consider the seating arrangement, table position, display location, participant distance, field of view and lighting.
Conference Room Integration
We can help integrate cameras, microphones, speakers, displays, computers and other audiovisual equipment into a practical meeting-room system.
New Conference Room Installation
If you are setting up a new boardroom or meeting room, we can assist with the design and installation of the complete solution.
The recommendation can take into account:
- Room dimensions.
- Number of participants.
- Seating arrangement.
- Table configuration.
- Camera field of view.
- Microphone coverage.
- Speaker coverage.
- Display size and position.
- Lighting.
- Room acoustics.
- Network connectivity.
- Microsoft Teams or Zoom requirements.
- BYOD requirements.
- Existing equipment.
- Future expansion requirements.
The objective is not simply to install expensive equipment.
The objective is to create a reliable meeting room that works properly when people need it.
Why troubleshoot before replacing equipment?
A conference camera may be working correctly while the actual problem is caused by a USB connection, computer configuration, software permissions, network conditions, incorrect device selection, lighting or room design.
Replacing the camera without identifying the cause can therefore result in unnecessary expenditure.
Boardtac Solutions takes a diagnosis-first approach.
Find the problem. Understand the cause. Fix what needs fixing. Replace equipment only where necessary.
Suitable for
This service is suitable for:
- Corporate boardrooms.
- Executive meeting rooms.
- Small meeting rooms.
- Training rooms.
- Conference rooms.
- Hybrid meeting spaces.
- Microsoft Teams meeting rooms.
- Zoom meeting rooms.
- BYOD meeting rooms.
- Schools and institutions.
- Hotels and conference facilities.
- Offices with existing audiovisual equipment.
Boardtac Solutions Video Conferencing Support
Boardtac Solutions provides video conferencing, boardroom audiovisual systems, meeting-room technology, networking and IT solutions in Nairobi and across Kenya.
Whether you have an existing conference system that is unreliable or you are planning a completely new meeting room, we can assess the requirements and recommend a practical solution.
Do not replace your conference equipment simply because the meeting room is not working properly. Let us help identify the actual problem first.
Boardtac Solutions. IT & Security Systems.
