Best Telephone Systems in Kenya for Office Use With Free Internal Calls.
In today’s modern workplace, every business in Kenya needs a reliable communication system that is affordable, scalable, and easy to manage. One of the most efficient solutions is an IP office telephone system. These systems allow free internal calls, seamless communication between departments, and high-quality voice clarity — making them the top choice for offices, schools, hotels, hospitals, and corporate organizations. This guide explains the best office telephone systems in Kenya, how they work, their importance, installation process, and why Boardtac Solutions is the leading installer in Kenya.
1. What Are the Best Telephone Systems in Kenya for Office Use?
Modern offices in Kenya mainly use IP PBX telephone systems, which support internal communication without call charges.
Top Types of Office Telephone Systems in Kenya.
1. IP PBX Telephone System.
- Uses internet or network instead of traditional phone lines.
- Offers free internal calls.
- Supports extensions for every department.
- Works with VoIP phones, softphones, and mobile apps.
2. Hybrid PBX Telephone System.
- Combines analog lines with VoIP.
- Ideal for companies transitioning from old systems to modern IP systems.
3. Cloud PBX System.
- Hosted on the cloud.
- Suitable for remote teams and multi-branch businesses.
- No physical PBX needed.
2. How Do These Office Telephone Systems Work?
a) Internal Calls Over the Local Network.
IP PBX systems allow staff to call each other using internal extensions like 100, 101, 102, or 103.
These calls travel through the office LAN network and do not use airtime.
b) External Calls via SIP or GSM Gateways.
To make outside calls, the PBX connects to a GSM gateway or SIP provider.
Staff can dial normal phone numbers.
Incoming calls are routed to reception or an IVR menu.
c) VoIP Phones or Softphones.
Staff can use desktop IP phones, cordless WiFi phones, PC softphones, or mobile apps linked to the office PBX.
3. Importance of IP Office Telephone Systems in Kenyan Businesses.
1. Free Internal Calls.
Internal communication becomes completely free, reducing costs.
2. Professional Call Management.
Features include auto-attendant, call transfer, call recording, call forwarding, ring groups, and voicemail to email.
3. Better Team Collaboration.
Departments communicate instantly through internal extensions.
4. Improved Customer Service.
Calls are routed professionally and efficiently.
5. Scalability.
More telephones and extensions can be added as the business grows.
6. Multi-Branch Connectivity.
Branches across different towns can communicate for free using the same system.
4. Who Can Install These Office Telephone Systems in Kenya?
Telephone systems should be installed by certified network technicians who understand PBX programming, VoIP protocols, network setup, and SIP configuration. Boardtac Solutions is among the top specialists in Kenya for professional office telephone system installation, configuration, and support.
5. Installation Process: How Boardtac Solutions Installs Office Telephone Systems.
Step 1: Site Survey and Assessment.
Boardtac evaluates the office layout, network points, and required extensions.
Step 2: System Design.
The correct IP PBX model is selected, extension numbers are mapped, and phone locations are planned.
Step 3: Network Setup.
PBX is connected to switches, IP addresses are assigned, and VLANs are configured where needed.
Step 4: Phone Installation.
Desk phones, wall phones, or cordless phones are installed.
Internal calls and call transfer are tested.
Step 5: PBX Programming.
IVR menus are configured.
Ring groups are created.
Voicemail is set up.
SIP or GSM lines are integrated.
Step 6: Training and Handover.
Boardtac Solutions trains staff on how to use extensions, transfer calls, manage voicemail, and operate the system.
Step 7: After-Sales Support.
This includes remote monitoring, troubleshooting, firmware updates, and system expansion.
6. Why Boardtac Solutions Is the Best Telephone System Installer in Kenya.
- Highly experienced in IP PBX installation.
- Reliable after-sales support.
- Cost-effective VoIP solutions.
- Works with businesses, schools, hotels, hospitals, NGOs, and government offices.
- Supplies high-quality IP phones and PBX hardware.
- Ensures proper network setup for clear, high-quality voice calls.
